Customer Experience Design Research Intern Premera Blue Cross

Company Description

Premera Blue Cross is a not-for-profit health insurance-based company that strives to provide insurance and health related services to the communities around Washington. The company is well informed with the financial aspects of the health care services, providing the same insight to its clients, showing exceptional warmth and empathy. The company was established as the Washington Hospital Service, beginning its service in 1945. Premera later merged with Spokane's Medical Service Corporation and rebranded themselves as Premera Blue Cross. The company is currently headquartered in Mountlake Terrace, Washington, United States, and runs numerous subsidiaries, some of them being LifeWise of Oregon, Washington, Calypso Health, Vivacity and Connexion Insurance. Numerous career opportunities are present to passionate and interested individuals at Premera, ranging from field agents, sales executives, financial managers, and corporate level management. The employees together form a workforce of 10500, enriched with numerous benefits that include health, life, and retirement benefits.

Job Description

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Summer 2020 Customer Experience Design Intern , you will be focused on two key objectives. The first is to have a learning experience that provides increased knowledge about design strategy/research and the health insurance industry while gaining professional experience related to your graduate area of study while at Premera. The second key objective is to support the business and add value through a variety of supervised tasks, defined projects, and planned out assignments that support the Customer Experience Department's goals and initiatives. You will be responsible for completing these assignments as outlined and supervised by your manager and/or mentor. You will also be responsible for completing a set of learning objectives as outlined in a development plan created jointly with the manager.

What you'll do

• Support planning and facilitation of customer experience projects from research to design.

• Participate in the collection of customer, internal, and external research using variety of methods, tools, and resources with supervision.

• Support the translation of research findings into insights.

• Participate in the creation of ideas based on research.

• Participate in the testing and validating of ideas internally and with customers with supervision.

• Document the design of holistic experiences with detailed process flows.

• Other duties as assigned.

What you'll bring

• Must be currently enrolled in a graduate program.

• Demonstrated ability to execute complex assignments, with supervision.

• Strong verbal and written communication skills.

• Ability to work professionally/effectively in a team environment.

• Ability to analyze and synthesize data to outline business case and make recommendations.

What we offer

• Medical, vision and dental coverage

• Life and disability insurance

• Retirement programs (401K employer match and pension plan)

• Wellness incentives, onsite services, a discount program and more

• Tuition assistance for undergraduate and graduate degrees

• Generous Paid Time Off to reenergize

• Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.

This job was posted on Wed Apr 08 2020 and expired on Sun May 03 2020.

Minimum $32K/yr

$51K/yr Average

Maximum $75K/yr

Tasks

• Prepare sketches of ideas, detailed drawings, illustrations, artwork, or blueprints, using drafting instruments, paints and brushes, or computer-aided design equipment.
• Modify and refine designs, using working models, to conform with customer specifications, production limitations, or changes in design trends.
• Evaluate feasibility of design ideas, based on factors such as appearance, safety, function, serviceability, budget, production costs/methods, and market characteristics.
• Confer with engineering, marketing, production, or sales departments, or with customers, to establish and evaluate design concepts for manufactured products.
• Present designs and reports to customers or design committees for approval and discuss need for modification.
• Research production specifications, costs, production materials, and manufacturing methods and provide cost estimates and itemized production requirements.
• Direct and coordinate the fabrication of models or samples and the drafting of working drawings and specification sheets from sketches.
• Investigate product characteristics such as the product's safety and handling qualities, its market appeal, how efficiently it can be produced, and ways of distributing, using, and maintaining it.
• Develop manufacturing procedures and monitor the manufacture of their designs in a factory to improve operations and product quality.
• Participate in new product planning or market research, including studying the potential need for new products.
• Read publications, attend showings, and study competing products and design styles and motifs to obtain perspective and generate design concepts.
• Fabricate models or samples in paper, wood, glass, fabric, plastic, metal, or other materials, using hand or power tools.
• Develop industrial standards and regulatory guidelines.
• Coordinate the look and function of product lines.
• Supervise assistants' work throughout the design process.
• Design graphic material for use as ornamentation, illustration, or advertising on manufactured materials and packaging or containers.
• Advise corporations on issues involving corporate image projects or problems.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Persuasion - Persuading others to change their minds or behavior.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Operations Analysis - Analyzing needs and product requirements to create a design.
• Technology Design - Generating or adapting equipment and technology to serve user needs.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.

Knowledge

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Employee Discount
• Disability Insurance
• 401K Plan
• Vision Insurance

• Tuition Assistance
• Retirement Plan
• Vacation & Paid Time Off
• Life Insurance

• Pension Plan
• Health Insurance
• Dental Insurance

Premera Blue Cross

Description

Premera Blue Cross is a not-for-profit health insurance-based company that strives to provide insurance and health related services to the communities around Washington. The company is well informed with the financial aspects of the health care services, providing the same insight to its clients, showing exceptional warmth and empathy. The company was established as the Washington Hospital Service, beginning its service in 1945. Premera later merged with Spokane's Medical Service Corporation and rebranded themselves as Premera Blue Cross. The company is currently headquartered in Mountlake Terrace, Washington, United States, and runs numerous subsidiaries, some of them being LifeWise of Oregon, Washington, Calypso Health, Vivacity and Connexion Insurance. Numerous career opportunities are present to passionate and interested individuals at Premera, ranging from field agents, sales executives, financial managers, and corporate level management. The employees together form a workforce of 10500, enriched with numerous benefits that include health, life, and retirement benefits.

Location

Multiple locations

Industry

Insurance Agency & Brokerage Firms

Total job postings in the past

Based on 130 job boards, duplications excluded

4 weeks

Average posting lifetime

Total job posting distribution in the past

Based on 130 job boards, duplications excluded

Job category	Distribution	6 months	1 year
IT	23.8%	28%	1,231%
Other	17.6%	40%	1,330%
Marketing & PR	9.9%	24%	3,925%
Executive Management	6.2%	133%	1,567%
Consulting & Upper Management	5.9%	12%	1,820%
Insurance	3.9%	0%	967%
Human Resources	3.8%	18%	1,140%
Banking	3.6%	7%	1,833%
Protective Services	3.0%	42%	1,533%
Finance	2.6%	17%	600%
Healthcare	2.6%	69%	2,000%
Customer Service	2.4%	17%	1,850%
Administrative	2.3%	108%	3,600%
Non-Profit & Volunteering	2.1%	27%	183%
Arts & Entertainment	1.7%	0%	2,700%
Legal	1.7%	25%	2,700%
Sales	1.5%	15%	700%
Engineering	1.4%	47%	2,200%
Real Estate	1.1%	20%	1,700%
Construction	1.0%	58%	42%
Government & Military	1.0%	67%	1,500%
Telecommunications	0.6%	50%	17%
Education	0.1%	100%	92%

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Source: https://lensa.com/customer-experience-design-internship-summer-2020-jobs/mountlake-terrace/jd/f52eb0d1e3b34d23525bf4cb1875c340

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